SHOP

PURCHASE

Thanks to our secure bank card payment solution, you can pay directly and securely by bank card.
Simply fill in your information when paying for your order.

By subscribing to our newsletter, you benefit from a 10% reduction on your first order on our website.

Occasional promotions may also be available at certain times of the year. To be informed, do not hesitate to subscribe to our newsletter.

Thanks to our Amazon Pay service, you can order and pay without leaving our store by connecting your Amazon account at the time of payment, so you will not need to enter any banking information or address on our site.

We offer express ordering through PayPal , connect to your PayPal account when confirming your order and validate your purchase in one click.

Yes, you have the option to cancel your order, but please note that all our orders are prepared and dispatched before 12 p.m. each day.

To cancel your order, please contact us promptly at the following address: sav@kibodo.shop . Please be sure to notify us before this deadline so that we can process your cancellation request as quickly as possible.

DELIVERY

We offer delivery in France, Europe, and the United States.

Delivery in Europe covers the following areas: Belgium, Germany, Greece, Italy, Spain, Sweden, United Kingdom, Austria.

Standard delivery takes 2 to 4 working days .

If you have made a mistake when entering your shipping address, please contact us immediately at sav@kibodo.shop so that we can change the address before it is shipped.

If the order has already been shipped, we will try to arrange for you to get your order to the correct address.

You can easily check the status of your order using the tracking information we provide. As soon as your order is shipped, you will receive an order tracking email containing your package tracking number.

This number will allow you to track the current location of your package in real time and know its delivery status. If you have any additional questions regarding tracking your order, please do not hesitate to contact us, we are here to help.

We offer three delivery methods:

  • Home delivery with DPD: If your package is shipped with DPD and you are not available during delivery, you will receive an SMS informing you of the expected delivery date. You will have the possibility to reschedule delivery according to your availability using the options provided by DPD.
  • Delivery to a relay point: Opt for delivery to a relay point during the ordering process if you prefer to collect your package at a time that suits you at one of the DPD partner relay points.
  • La Poste Delivery: If your package is sent with La Poste and you are not available, your package will be left directly in your mailbox, thus offering a practical and quick solution.

So, if you are not available for delivery, we have put in place flexible delivery options that will allow you to receive your package at your convenience.

If you wish to withdraw and return your order, you have 30 days after the date of receipt of your package to return the item(s) concerned to us. To return your order, please follow the procedure described on our “ Returns & Refunds ” page.

USE

Yes, our products are made using real moso bamboo plants, you can observe and feel the wood fibers by touching our products.

Our computer range products are compatible with all devices and do not require any installation, as long as the device has a simple USB port. You can therefore use them with your computer, mac, tablet or even smart TV, just make sure you have a USB port available.

To install and use our keyboards and mice, follow the dedicated user instructions .

GUARANTEE

Any purchase on our store benefits from our manufacturer's warranty for 2 years. If you notice any malfunctions in your product and believe that this is due to a hardware problem, you can contact us to resolve the problem and make the warranty work.

If you have caused physical damage to your product, the manufacturer's warranty cannot apply. Don't panic though, we are not going to let you down, contact us describing your problem and we will do our best to help you.