FAQ

Frequently Asked Questions

Purchase

Thanks to our secure payment solution by credit card, you can pay directly and securely into credit card. Just fill in your information at the time of payment of your order.

Thanks to our Amazon Pay service, you can order and pay without leaving our shop by connecting your Amazon account at the time of payment, so you will not need to provide any bank information or address on our site.

We offer the express order by PayPal, log in to your PayPal account when validating your order and validate your purchase in one click.

Delivery

The standard delivery extends over 2 to 4 working days.

If for any reason you wish to return your order, you have 30 days after the date of receipt of your parcel to return the item (s) concerned.

Usage

Yes, our products are made with real moso bamboo plants, you can see and smell the wood fibres by touching our products.

Our products of the computer range are compatible with all the devices and do not require any installation, from the moment the device has a simple USB port. So you can use them with your computer, mac, tablet or smart TV, make sure you have a USB port available.

To install and use our keyboards and mice, follow the Usage notice Dedicated.

Warranty

Every purchase on our shop benefits from our manufacturer warranty for 2 years. If you find fault with your product and consider it to be a material problem, you can contact us to solve the problem and make the warranty work.

If you have suffered physical damage to your product, then the manufacturer warranty cannot apply. No panqiue, however, we will not let you down, contact us by describing your problem and we will do our best to help you.

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