Frequently asked questions and useful information



Please check the following points:

- Make sure your device is compatible with Qi wireless charging technology.
To do this, we invite you to do a search on the manufacturer's site of your device. You can also search for this on the Internet, by typing in your search bar: “[Device model] compatible with induction charging?”

- Make sure the induction charger is properly connected to a working power source.

- Check if your device is correctly positioned on the charger. Try repositioning it slightly to find the optimal charging point.

You can use the induction charger with most protective cases.
However, metal or thick cases can interfere with wireless transmission and prevent efficient charging.

No, it is recommended to remove the magnet stuck to the back of your phone before using an induction charger.

Induction chargers work by using an electromagnetic field to transfer energy wirelessly to your device. The magnet can disrupt this magnetic field and hinder the proper functioning of wireless charging.
By removing the magnet, you ensure that the induction charger works efficiently and smoothly with your phone.

The induction charger is compatible with Qi-enabled smartphones. However, it is always recommended to check the compatibility of your device before purchasing. Some older models may not support Qi wireless charging technology.

Here is a list of smartphone models compatible or not with wireless induction charging:
- iPhone :
Starting with iPhone 8, all models support Qi wireless charging.
Example: the iPhone SE 2016 is not compatible with wireless charging while the iPhone XR is compatible.
-Samsung :
The Galaxy S series supports Qi wireless charging, but only starting with the S6.
Galaxy Z series are compatible with Qi wireless charging.
The A series is not compatible with Qi wireless charging.
Example: the Samsung A52 is not compatible with wireless charging while the Galaxy S10 is compatible.

This list does not include all existing smartphone models.
Therefore, we invite you to do a search on the manufacturer's website of your device to check compatibility with Qi wireless charging.
You can also search for this on the Internet, by typing in your search bar: “[Device model] compatible with induction charging?”

It is important to note that wireless charging is generally slower than wired charging. Indeed, the whole point of a wireless charger is to benefit from a good level of charge throughout the day without worrying about bulky cables.

However, if you think there is a real concern about abnormally slow charging, follow these recommendations:

It is recommended to connect the induction charger cable to a suitable power source. Use a quality power outlet capable of providing sufficient power for fast charging, such as a 15W or 20W outlet. Standard 5W USB sockets may limit charging speed.

No, the induction charger is designed to provide safe and reliable charging to your Qi-enabled devices. It is equipped with overheating, overvoltage, and overcurrent protections to prevent any potential damage to your devices.


To clean the wireless charger, use a soft, slightly damp cloth . Avoid the use of chemicals or abrasives that could damage the wood surface.

It's not bad to leave your phone charging all day.

In fact, to preserve the health of your phone's battery, it is recommended to keep its charge between 20% and 80%. So it's perfectly acceptable to leave it plugged in during the day, whether at home or in the office.
This also avoids full charge cycles, which can contribute to premature battery wear.

The induction charger is Qi certified, ensuring its universal compatibility with devices supporting Qi wireless charging technology.

A product certified to the Qi standard integrates several security protocols including foreign object detection (FOD), electrical flow management , etc. in order to avoid the risks of overvoltage, overvoltage or short circuit.

The induction charger comes with a 1 meter long USB-C cable.

Can not find the answer to your question ?

Leave us a message and we will help you