FAQs

The receiver is located in the battery case of the mouse. This receiver ensures the connection between the keyboard and the mouse. So you only need one receiver to connect both products at the same time.

The receiver is located in the battery case of the mouse. This receiver ensures the connection between the keyboard and the mouse. So you only need one receiver to connect both products at the same time.

Please find the steps to connect the keyboard and mouse to your computer:

Step 1: Start by inserting two batteries (LR3 or AAA) in the keyboard battery case. You will find this box on the back of the product. Similarly, insert two batteries into the mouse battery case, also located on the back of the product.

Step 2: Next, plug the provided receiver into a USB port on your computer. It's important to note that only one USB port is needed to connect both the keyboard and mouse.

Step 3: The receiver is compatible with any computer.

Step 4: Once the batteries are inserted into the keyboard and mouse, and the receiver is connected to the computer, the connection is made automatically. There is no need to carry out any further manipulations.

You can start using your new products!

If you followed the instructions to connect your devices, but they still don't connect, we invite you to check the steps in the previous question "How do I connect the keyboard and mouse to my computer?" , to make sure you haven't missed anything.

Make sure you have inserted the batteries into the keyboard and mouse correctly, and that you have correctly plugged the receiver into a USB port on your computer.

If, despite this, the products do not connect, it is possible that the problem is related to the batteries. Check if the batteries are exhausted and replace them if necessary.

If replacing the batteries does not resolve the problem, the keyboard and mouse may have lost reception or connection with the computer. In this case, we recommend that you view the following explanatory video which provides steps to reestablish the connection.
Video link: https://www.youtube.com/watch?v=cp2JIIVTGQg

Yes, the keyboard and mouse are compatible with all popular operating systems such as Windows, MacOS, Linux and others.
No matter which operating system you use, you will be able to use both products without problems. Just make sure you have an available USB port to connect them to your computer, and you can enjoy their unique aesthetics and features on your favorite operating system.

You can connect the wooden keyboard and mouse only if you have a USB port. This includes computers, tablets, smartphones and any other compatible device with a USB port. Simply plug the included receiver into the USB port, and the connection between the keyboard and mouse will be established automatically.

If you have lost the USB receiver for your keyboard and mouse, we recommend that you go to the page on our site where you can buy another one:
https://kibodo.shop/products/mini-recepteur-usb

You will need to re-connect the two products. In this case, we recommend that you view the following explanatory video which provides steps to reestablish the connection.
Video link: https://www.youtube.com/watch?v=cp2JIIVTGQg

The keyboard and mouse have an auto-sleep feature. After a 10 minute period of inactivity, these devices will automatically enter sleep mode to save battery power.

When you want to use them again, simply reactivate them by simply pressing a key on the keyboard and clicking a button on the mouse.

This intelligent feature contributes to more efficient and economical use of the keyboard and mouse.

Before you start cleaning, make sure the keyboard and mouse are disconnected from your computer.

Then, simply take a soft, slightly damp cloth . Gently pass this cloth over the surface of the keyboard and mouse. Be sure not to use harsh household cleaners or solvents, such as alcohol, as this may damage the bamboo finishes or electronic components.

If you want to clean the keyboard more thoroughly, note that the keys can be unclipped.

By following these simple tips, you can keep your appliances clean and in good condition, while avoiding using potentially harmful products.