Frequently asked questions and useful information



Make sure your iPhone is compatible with MagSafe technologies (series 12 and above).

Also check if the charger is properly connected to a power source.

If the problem persists, try removing any magnetic cases or accessories from your iPhone, as this may interfere with the charger's magnetic connection.

The MagSafe Wireless Charger is specifically designed to work with Apple devices equipped with MagSafe technology (series 12 and above). It may not be compatible with other smartphones or devices.

Yes, the MagSafe charger supports fast charging.
Make sure you use a quality USB-C power adapter that can provide enough power for fast charging, such as a 15W or 20W outlet.

Yes, you can use your iPhone while it's charging on the MagSafe charger. However, please note that the charging speed may be slightly reduced when you use your device extensively while charging.


To clean the MagSafe charger, use a soft, slightly damp cloth. Avoid the use of chemicals or abrasives that could damage the charger.

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