FAQs

If your devices are not charging properly, please check the following:

• First check if the charging station is properly plugged into a power source.
  
• Also make sure your devices are correctly positioned on the wireless charging areas of the station. Minor adjustments may be necessary to establish an effective charging connection.

• Also make sure your devices are compatible with Qi wireless charging.
  To do this, we invite you to do a search on the manufacturer's website of your device to check compatibility with Qi wireless charging. You can also search for this on the Internet, by typing in your search bar: “[Device model] compatible with induction charging?”

Yes, you can use this charging station with a protective case. However, metal or thick cases can interfere with wireless transmission and prevent efficient charging.

No, it is recommended to remove the magnet stuck to the back of your phone before using the induction charging station.

Induction chargers work by using an electromagnetic field to transfer energy wirelessly to your device. The magnet can disrupt this magnetic field and hinder the proper functioning of wireless charging.
By removing the magnet, you ensure that the induction charging station works efficiently and smoothly with your phone.

This 3-in-1 charging station is compatible with Qi-enabled smartphones, Qi-enabled wireless headphones, as well as Apple Watch. However, it is always recommended to check the compatibility of your device before purchasing. Some older models may not support Qi wireless charging technology.

Therefore, we invite you to do a search on the manufacturer's website of your device to check compatibility with Qi wireless charging.
You can also search for this on the Internet, by typing in your search bar: “[Device model] compatible with induction charging?”

No, this charging station is designed specifically for Apple Watches compatible with Qi wireless charging technology.

The 3 in 1 bamboo charging station is equipped with a built-in clock function . Simply connect the station to a power source, and the clock will automatically display on the built-in display. You can adjust the time and clock settings according to your preferences.

It is also possible to adjust the brightness of the clock.

No, it is not possible to turn off the clock function. You can only adjust the brightness to adjust the intensity level.

It is important to note that wireless charging is generally slower than wired charging. Indeed, the whole point of a wireless charger is to benefit from a good level of charge throughout the day without worrying about bulky cables.

However, if you think there is a real concern about abnormally slow charging, follow these recommendations:

It is recommended to connect the charging station cable to a suitable power source. Use a quality power outlet capable of providing sufficient power for fast charging, such as a 15W or 20W outlet. Standard 5W USB sockets may limit charging speed.

No, the charging station is designed to provide safe and reliable charging to your Qi-enabled devices. It is equipped with overheating, overvoltage and overcurrent protections to prevent any potential damage to your devices.

To clean the station, use a soft, slightly damp cloth. Avoid the use of chemicals or abrasives that could damage the bamboo surface.

It's not bad to leave your phone charging all day.
In fact, to preserve the health of your phone's battery, it is recommended to keep its charge between 20% and 80%. So it's perfectly acceptable to leave it plugged in during the day, whether at home or in the office. This also avoids full charge cycles, which can contribute to premature battery wear.

The induction charger is Qi certified, ensuring its universal compatibility with devices supporting Qi wireless charging technology.

A product certified to the Qi standard integrates several security protocols including foreign object detection (FOD), electrical flow management , etc. in order to avoid the risks of overvoltage, overvoltage or short circuit.